Usage Regulations

Terms of Service

Review our guidelines governing API usage, billing service setups, SMS masking rules, and payout settlement schedules.

1. Platform Provision & SLA

TeleWink Global Services provides messaging and payments platform services to clients under standard Service Level Agreements (SLAs). We commit to 99.9% uptime on our API nodes. Scheduled maintenance is communicated at least 48 hours in advance.

2. Acceptable Use Policy

Clients utilizing our CPaaS messaging or USSD gateways are strictly prohibited from sending:

  • Unsolicited spam broadcasts (violating local telecommunication rules).
  • Fraudulent phishing scripts representing financial brands or banks.
  • Content promoting hate speech, adult content without age gates, or illegal betting.

3. Direct Carrier Billing (DCB) Settlements

DCB subscription payouts are settled according to MNO billing schedules, generally within Net 30 or Net 60 days following the transaction month. Merchant payout margins are subject to regional operator tariffs and tax withholdings.

4. Messaging Sender IDs & Registrations

Custom numeric or alphanumeric sender masks (Sender IDs) must be registered with local regulatory watchdogs in each country of operation. TeleWink processes registration requests on behalf of merchants. Unapproved sender masks will default to local operator routing numbers.

5. User Opt-out Mechanisms

All premium billing subscription gateways must provide users with clear, zero-rated opt-out mechanisms. Mobile users must be able to cancel any service by sending a "STOP" message to the shortcode or selecting the cancel menu in the USSD tree.